Cancellation Policy

Cancellation Policy

Changed your mind, or ordered the wrong card? If we haven't posted it yet, we're happy to help, with no fees.

Last updated: November 2026

Before your order is posted

Email us at support@brickheadscards.com with your order number as soon as you can. If your order hasn't been posted yet, you can choose to:

• cancel your whole order, or just some of the cards, for a full refund, or
• swap a card you ordered by mistake for a different one (any price difference will be charged or refunded where applicable).

There's no cancellation fee. We aim to post orders within 1 business day, so the sooner you contact us, the more likely we can catch it in time.

Already posted?

Once your order has been posted, we can't cancel it. Overseas and untracked parcels can't be recalled once they're in the post, and recalls on tracked parcels often cannot be completed in time before reaching their destination.

But don't worry: once it arrives, our Refund Policy still applies, including change of mind returns within 14 days and help with anything damaged, wrong or missing.

When we cancel or refund something

Occasionally we may need to cancel all or part of an order, and we'll always tell you when we do. For example:

• a card turns out to be unavailable (we'll refund that card in full),
• you've placed more than one order and we've combined them into one parcel (we'll refund the extra shipping), or
• an order looks fraudulent.

In every case, you'll receive a full refund for anything you've paid for that isn't sent.

Your rights

Nothing in this policy excludes, restricts or modifies any rights you have under the Australian Consumer Law.